一、宿舍报修类 / I. Repair Requests
问题 1 宿舍设施设备出现故障或损坏，应如何报修？
Question 1 How should I request repairs if dormitory facilities or equipment are damaged or malfunctioning
可通过企业微信提交网上报修：进入企业微信，点击“工作台”—“智慧后勤”—“网上报修”，在“我要报修”处填写相关信息，并拍照上传。提交后，请保持电话畅通，等待维修人员联系或上门处理。
如不便使用企业微信操作，可前往所在楼宇前台咨询或请工作人员协助提交报修。
Students may submit repair requests online via WeCom: open WeCom, select "Workspace" (工作台) → "Smart Logistics" (智慧后勤) → "Online Repair Request" (网上报修), complete the required information under "Repair Request" (我要报修), and upload photos. After submission, please keep your phone available and wait for maintenance personnel to contact you or conduct on-site repairs.
If it is inconvenient to use WeCom, students may consult the front desk of their dormitory building or ask staff members for assistance in submitting the repair request.
问题 2 哪些问题可以报修？
Question 2 What types of problems can be reported for repair
宿舍门锁、床铺、桌椅、衣柜、水电设施、照明、空调、卫生间设施、窗户、网络端口等出现故障或损坏的，均可按流程提交报修。
Problems involving dormitory door locks, beds, desks and chairs, wardrobes, water and electricity facilities, lighting, air conditioners, bathroom facilities, windows, network ports, and other related facilities may all be reported according to the prescribed procedure.
问题 3 报修时需要注意什么？
Question 3 What should I pay attention to when submitting a repair request
请尽量准确、具体描述故障情况，并上传清晰照片或视频。例如可写“卫生间水龙头持续漏水”“门锁无法正常关闭”“床板断裂”等，不建议只写“坏了”“不能用”等笼统表述。
如属于人为损坏、违规使用或私自改装造成的问题，学校将根据实际情况另行处理。维修期间请同学们配合工作人员查看和维修。
Students should describe the problem as accurately and specifically as possible and upload clear photos or videos. For example, students may state "The bathroom faucet keeps leaking", "The door lock cannot be closed properly", or "The bed board is broken". General descriptions such as "broken" or "not working" are not recommended.
If the problem is caused by intentional damage, improper use, or unauthorized modification, the University will handle the matter separately according to the actual circumstances. During the repair process, students should cooperate with maintenance personnel during inspection and repair.
二、房间预订与选房类 / II. Dormitory Reservation and Room Selection
问题 1 宿舍房间预订以什么为准？
Question 1 What serves as the final basis for dormitory reservation
宿舍房间预订以系统最终提交成功并显示确认的记录为准。未提交成功、未生成有效预订记录、未在规定时间内完成操作的，均视为未完成预订。
Dormitory reservations are subject to the final successfully submitted and confirmed record in the system. Reservations that are not successfully submitted, fail to generate a valid reservation record, or are not completed within the specified period shall be regarded as unsuccessful.
问题 2 选房时因为网络拥堵，没有订到意向房间怎么办？
Question 2 What if I cannot reserve my preferred room due to network congestion during room selection
选房期间可能因同时登录人数较多出现网络拥堵、页面刷新延迟、提交失败或房源快速被选完等情况。因网络拥堵、个人设备问题、操作延迟、未及时确认提交等原因未成功预订的，原则上不能要求学校单独保留、恢复或重新分配某一指定房间。
During the room selection period, network congestion, page refresh delays, submission failures, or rapid occupancy of rooms may occur due to a large number of simultaneous users. If a reservation fails due to network congestion, personal device issues, delayed operation, or failure to confirm submission in time, students may not, in principle, request the University to separately reserve, restore, or reassign a specific room.
问题 3 未选到意向房型或房间，学校会重新安排吗？
Question 3 Will the University rearrange accommodation if I fail to select my preferred room type or room
学校会保障符合住宿资格的学生基本住宿需求，但不承诺满足每位学生对楼栋、楼层、朝向、床位、室友、房型等个性化选择。未选到意向房间的学生，可根据系统剩余房源继续选择，或关注后续补选、调剂、调房窗口期等安排。
The University will ensure the basic accommodation needs of students who are eligible for on-campus housing, but it does not guarantee that every student's individual preferences regarding buildings, floors, orientations, bed spaces, roommates, or room types can be satisfied. Students who fail to obtain their preferred rooms may continue selecting from remaining available rooms in the system or wait for later supplementary selection, adjustment, or room-change periods.
问题 4 可以要求学校为我和朋友预留同一房间或相邻房间吗？
Question 4 May I request that the University reserve the same room or adjacent rooms for me and my friends
宿舍房源以系统开放和实际可选情况为准。已被他人成功预订的房间或床位，原则上不能因个人意愿要求重新分配。学校原则上不为个人或多人组合单独预留指定房间。
Dormitory room availability is subject to the system and actual room conditions. Rooms or bed spaces that have already been successfully reserved by other students generally cannot be reassigned due to personal requests. In principle, the University does not reserve designated rooms for individuals or groups.
问题 5 续住成功后，是否还需要重新选房？
Question 5 Do I need to select a room again after successful accommodation renewal
不需要。续住成功后，学生保留原房间、原床位，并应按照下一阶段住宿通知完成住宿费用缴纳。已成功办理续住并保留原房间、原床位的学生，一般无需重新参加网上住宿预订。
No. Upon successful accommodation renewal, students retain their original room and original bed space and shall complete accommodation fee payment in accordance with the accommodation notice for the next period. Students who have successfully completed accommodation renewal and retained their original room and bed space generally do not need to participate in online dormitory reservation again.
三、学期内住宿申请与调房 / III. In-Semester Accommodation Applications and Room Changes
问题 1 学期中住宿申请和调房申请应通过什么渠道提交？
Question 1 How do I submit an in-semester accommodation or room-change application?
学期内住宿申请及调房申请统一通过学校“一网通办”平台提交。请按照当期通知规定的开放时间和系统操作要求办理；口头沟通、邮件或私下协商不能代替线上申请。
All in-semester accommodation and room-change applications must be submitted through the University’s “一网通办” platform during the period announced for the relevant round. Verbal requests, emails, and private agreements do not replace online submission.
问题 2 学期内住宿申请有哪些类别？
Question 2 What application categories are available?
系统设有四类：A类“特殊住宿需求”、B类“校外转校内住宿”、C类“校内住宿调整”、D类“协商互换”。每次申请仅可选择一种类别，并按要求填写信息。A类须进一步选择具体需求类型，包括医疗、健康或无障碍住宿需求，住宿安全或共同居住方面的特殊困难，重大突发事件，或其他确有必要的特殊住宿需求。单纯房型偏好或不喜欢现有房间不足以作为选择A类的理由。
The system provides four categories: A – Special Accommodation Needs; B – Moving from Off-Campus to On-Campus Accommodation; C – On-Campus Room Adjustment; and D – Mutually Agreed Room Exchange. Select only one category per application. Category A requires a specific need type: medical, health or accessibility needs; safety or co-living difficulties; major emergencies; or other necessary special needs. Personal room preferences or dissatisfaction alone do not justify Category A.
问题 3 什么时候可以提交住宿申请？
Question 3 When can I submit an accommodation application?
请在学校当期通知规定的线上申请开放时间内，通过“一网通办”提交申请。具体申请时间和审核安排请查看当期通知。
Submit your application through “一网通办” during the online application period specified in the current University notice. Please refer to that notice for application dates and review arrangements.
问题 4 同一学年内已经成功调房，还能再次申请吗？
Question 4 Can I apply again after a successful room change in the same academic year?
同一学年内已成功办理调房的学生，原则上不得再次提交调房申请。
Students who have already completed a successful room change during the same academic year shall, in principle, not submit another room-change application.
问题 5 提交申请后是否一定能够安排住宿或调房？
Question 5 Does submission guarantee an accommodation allocation or room change?
不一定。学校根据申请条件、实际房源、住宿需求和管理要求进行审核。同类申请在同等条件下，原则上按照有效提交时间排序；提交较早不代表一定获批，也不保证指定楼栋、房型、房间、床位或室友。
No. Applications are reviewed based on eligibility, room availability, accommodation needs and management requirements. Under equivalent conditions within the same category, valid submission time generally determines priority. Earlier submission does not guarantee approval or a designated building, room type, room, bed or roommate.
问题 6 什么是有效提交？申请被退回补正怎么办？
Question 6 What counts as a valid submission, and what if corrections are required?
有效提交须信息真实、完整、符合受理要求，且系统显示成功提交，以系统记录时间为准。未成功提交、信息不完整或被退回补正的申请不视为有效提交；补正后须重新完成有效提交，排序时间以重新有效提交的时间为准。请务必在当轮截止时间前完成。
A valid submission must be truthful, complete, meet application requirements, and show a successful-submission status in the system. The system timestamp applies. Incomplete, unsuccessful or returned applications are not valid until corrected and successfully resubmitted; the new valid submission time determines priority. Complete this before the deadline for the relevant round.
问题 7 申请一直显示待审批，是否表示被拒绝？
Question 7 Does a pending status mean rejection?
不表示被拒绝。可能因暂无合适房源、房源调整尚未完成或审核尚在进行而等待。请关注系统状态；最终结果以学校审批为准。每轮审批截止后仍未获批的申请及等待记录，按照当期通知处理，不自动顺延。
No. Applications may remain pending because suitable rooms are unavailable, allocation is ongoing, or review is incomplete. Monitor the system for the final decision. Applications still unapproved at the round’s approval deadline will be handled according to the current notice and will not automatically carry over.
问题 8 两名学生协商一致后可以直接互换房间吗？
Question 8 Can two students exchange rooms immediately after agreeing?
不可以。D类“协商互换”须双方事先达成一致，并分别通过“一网通办”提交信息对应的申请。双方均获得最终审批且完成住宿手续后方可互换；双方自愿协商不代表学校必须批准。
No. For Category D, both students must agree beforehand and separately submit matching applications through the online platform. Both must obtain final approval and complete the required procedures before exchanging rooms. Mutual consent does not guarantee approval.
问题 9 一个学生能同时提交多份申请吗？
Question 9 May one student submit multiple applications at the same time?
同一学生同一时间只能有一份未办结的住宿申请，不得重复提交或另行提交其他类别申请。需要修改或补充信息的，请按照系统反馈操作。
Each student may have only one pending accommodation application at a time. Do not submit duplicates or applications in another category while one is pending. Follow the system instructions for corrections or additional information.
问题 10 申请获批后如何办理？
Question 10 What should I do after final approval?
全部审批通过后，须下载并打印系统生成的《住宿申请确认单》，并在本人确认单规定的办理手续截止时间前到指定地点完成住宿手续。未经最终批准并办妥手续，不得擅自入住、调换或占用房间。逾期未办理的，按当期通知及确认单要求处理。
After all approvals are complete, download and print the system-generated Accommodation Application Confirmation Form and complete the procedures at the designated location before the deadline on your own form. Do not move into, exchange or occupy rooms without final approval and completion of procedures. Late cases are handled according to the current notice and confirmation form.
四、共同居住与住宿安全问题 / IV. Shared Living and Accommodation Safety
问题 1 与同住人因生活习惯、作息或文化差异产生分歧，应该怎么办？
Question 1 What should I do if I have disagreements with roommates due to lifestyle schedule or cultural differences
宿舍是共同生活空间。国际学生来自不同国家和文化背景，在生活习惯、作息时间、卫生习惯、空调使用、访客安排、公共空间使用等方面可能存在差异。建议学生先保持理性沟通，互相尊重，尽量通过协商解决。
如沟通存在困难，或问题持续影响正常学习生活，可联系所在楼宇前台、宿舍管理人员或学院、院系负责国际学生事务的老师协助沟通处理。
Dormitories are shared living spaces. International students come from different countries and cultural backgrounds and may differ in lifestyle, daily schedule, hygiene habits, use of air conditioning, visitor arrangements, and use of shared spaces. Students are advised to communicate rationally, respect each other, and try to resolve issues through discussion.
If communication is difficult or the issue continues to affect normal study and life, students may contact the front desk of their dormitory building, dormitory management staff, or the staff members responsible for international student affairs in their school or department for assistance in communication and handling.
问题 2 共同居住问题可以直接作为调房理由吗？
Question 2 Can shared living issues be used directly as a reason for a room change
一般应先通过沟通、楼宇前台协助、学院或院系老师协调等方式处理。未经沟通协调，仅因个人主观不满直接申请调房的，通常不作为优先处理事项。
如经核实确实存在严重影响正常学习生活的情况，学校将根据实际情况进行处理。处理方式可能包括但不限于沟通协调、提醒教育、管理处理、宿舍调整或其他必要措施。
In general, shared living issues should first be handled through communication, assistance from the dormitory front desk, or coordination by staff members of the student's school or department. If a student directly applies for a room change based only on subjective dissatisfaction without prior communication or coordination, the matter will usually not be treated as a priority.
If verification shows that the situation seriously affects normal study and life, the University will handle the matter according to actual circumstances. Measures may include but are not limited to communication and coordination, reminders and education, management actions, dormitory adjustment, or other necessary measures.
问题 3 如果涉及威胁、骚扰、欺凌、打架等安全问题怎么办？
Question 3 What should I do if there are safety issues such as threats harassment bullying or fights
如存在威胁、骚扰、欺凌、打架、严重言语攻击、持续干扰正常生活或其他影响人身安全的情况，学生应立即联系所在楼宇前台、学院或院系负责国际学生事务的老师，并同步向留学生办公室报告。情况紧急的，应及时联系学校安保部门或按学校应急渠道处理。
学校将根据核实情况采取必要措施，包括但不限于沟通协调、教育提醒、纪律处理、临时住宿安排或宿舍调整等。
If there are threats, harassment, bullying, fights, serious verbal attacks, continuous interference with normal life, or other situations affecting personal safety, students shall immediately contact the front desk of their dormitory building and the staff member responsible for international student affairs in their school or department, and report the matter to the Overseas Students Affairs Office at the same time. In urgent situations, students shall promptly contact the University security department or use the University's emergency channels.
The University will take necessary measures based on verified circumstances, including but not limited to communication and coordination, reminders and education, disciplinary handling, temporary accommodation arrangements, or dormitory adjustment.
五、住宿管理与禁止事项 / V. Dormitory Management and Prohibited Conduct
问题 1 可以私自和别人调换宿舍或换床位吗？
Question 1 May I privately exchange dormitories or bed spaces with someone else
不可以。学生未经批准不得私自调换宿舍或床位，不得占用空床位，不得转让住宿资格。确需调整的，应按规定提交申请，经学校审核同意后方可执行。
No. Students may not privately exchange dormitories or bed spaces without approval, occupy vacant bed spaces, or transfer accommodation eligibility. If an adjustment is truly needed, the student shall submit an application according to the regulations and may proceed only after approval by the University.
问题 2 学校是否会调整已安排的宿舍？
Question 2 May the University adjust already arranged dormitory accommodation
因宿舍安全管理、楼宇维修、公共卫生、资源调配、住宿管理或其他实际需要，学校可对住宿安排进行统筹调整。具体安排以学校通知为准。
Due to dormitory safety management, building maintenance, public health, resource allocation, accommodation management, or other practical needs, the University may make coordinated adjustments to accommodation arrangements. Specific arrangements shall be subject to University notices.
问题 3 提交申请材料时需要注意什么？
Question 3 What should I pay attention to when submitting application materials
学生应保证所提交信息和证明材料真实、完整、有效。如申请材料不完整、证明依据不足，学校可要求补充材料；如提交虚假材料或隐瞒重要情况，学校将根据有关规定处理。
Students shall ensure that all submitted information and supporting materials are true, complete, and valid. If the application materials are incomplete or the supporting basis is insufficient, the University may require additional materials. If false materials are submitted or important facts are concealed, the University will handle the matter according to relevant regulations.
问题 4 宿舍相关问题应该通过哪些渠道咨询？
Question 4 Through which channels should I consult about dormitory related issues
学生可根据事项类型，通过“一网通办”住宿申请入口、企业微信报修入口、所在楼宇前台、学院或院系负责国际学生事务的老师、留学生办公室或外事服务中心等正式渠道咨询和办理。请优先通过正式渠道提交申请、反映问题和查询办理进度，避免通过非正式渠道传播未经核实的信息。
Students may consult and handle matters through formal channels according to the type of issue, including the 一网通办 accommodation application portal, the WeCom repair service, the front desk of their dormitory building, the staff members responsible for international student affairs in their school or department, the Overseas Students Affairs Office, or the International Services Center. Students should prioritize formal channels for submitting applications, reporting problems, and checking progress, and should avoid spreading unverified information through informal channels.
